> Hello,
>
> I am sending out this mass email to all customers of server4 (host4).
>
> You may or may not have already noticed that your site is offline. The
> server was compromised by a new kernel exploit that allowed the hacker to
> gain access to the server via a phpshell script, which allowed them to
> format the entire hdd. However before they did this, they used the server
> to login to our remote backup server and format that servers hdd, causing us
> to lose all our backups for all servers. We were able to catch and stop
> this hacker while they were in the middle of trying to delete all the data
> on another server. I know that is not comforting for you to know, as your
> data was lost, and for that we are very sorry. We understand your going to
> be angry about this, as are we.
>
> Please contact us and let us know how you would like to proceed. If you
> have your own backup of your account and would like to continue to host with
> us, we can set you up on an already patched server (all servers are being
> patched now), and we will give you full months credit. If you wish to
> cancel, let us know, and we can get that process started also.
>
> Again, we are very sorry about this, and we wish there was more we could do
> to make this better, its unfortunate there are people in the world who are
> so destructive and hateful.
>
> If you have any other questions, please do not reply to this email, but
> open a new ticket, thank you.
>
>
>
> Best Regards,
>
> JetNet Tech Support
>
>
